Privacy Policy
Effective Date: January 1, 2026
1. Information We Collect
When you interact with Hammer & Key to book piano tuning, discuss a restoration project, or inquire about pianos for sale, we may collect the following information:
- Full name and contact details for appointment scheduling.
- Email address and phone number for service communication.
- Service address for on-site tuning, assessment, or piano delivery.
- Details regarding your piano's make, model, condition, and service history.
2. How We Use Your Information
The information we collect is strictly utilized to provide and improve our core services. This includes scheduling your tuning appointments, providing accurate and detailed restoration estimates, processing piano sales, and communicating directly with you regarding your bookings. We do not use your information for unrelated marketing without your explicit consent.
3. Data Protection and Sharing
We implement technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. Trusted partners who assist us in operating our website or conducting our business are bound by strict confidentiality agreements and only process data as required for service fulfillment.
4. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, including the maintenance of accurate service records for your instrument. You have the right to request the deletion of your personal data at any time, subject to legal and regulatory obligations.
5. Contact Us
If you have any questions regarding this privacy policy or the handling of your data, or if you wish to exercise your data protection rights, please contact us using the details below:
Email: hello@hammerandkey.hu
Phone: +36 72 504 218